Cancellation Policy

Q Can I cancel my The Infinity Academy Order?

Ans: Yes, you have up to 48 hours from the time of placing your order to cancel your order. Please reach out to us at The Infinity Academy Support or request for order cancellation from the My Orders section. If you have paid an advance, we will refund the amount to you as per our refund policy.

Q Can you cancel the order after it is dispatched?

Ans: No, we do not entertain cancellation requests after orders have been dispatched. However, on a case by case, we may still be able to address your cancellation request.

Q Will shakedeal charge a cancellation fee for cancelled orders that aren't dispatched yet?

Ans: No, we do not charge any cancellation fees.

Q Can The Infinity Academy cancel my order?

Ans: The Infinity Academy generally doesn't cancel any orders. In extremely rare cases The Infinity Academy reserves the right to cancel orders due to unforeseeable serviceability issues such as inventory stock out at vendor, pin code serviceability issue or incomplete delivery address. In case that happens, any advance amount paid by you will be refunded as per our refund policy.

Q. If I have ordered many items, can I return/replace one or more items from my order or do I have to return/replace the entire order?

Ans: Return/Replacement of complete order is not requisite in this case. You can return one or several items in your order subject to The Infinity Academy Return Policy.

Q. Can I return/replace the order that is already delivered?

Ans: Yes, you can return eligible items until their returns window expires. Please refer to our Return Policy for more details.