Refund Policy

You can request return/replacement for most items sold on The Infinity Academy. When you communicate your request, we will analyse your request and may offer you different options , or reason for return.

The  allows for return/replacement when there are issues with the product delivered. The product can be returned/replaced under the following conditions:

1. Wrong item delivered.

2. Used/poor quality/defective product.

3. Physical/in-transit damage to the product.

4. Missing items/accessories or incomplete products.

5. Considerably different from the description on The Infinity Academy platform.

To ensure that your return/replacements request are promptly accepted, please adhere to the following:

• The return/replacement request has to be initiated within 7 days of receiving the order. In case damaged or wrong items have been delivered the request has to be raised within 24 hours of delivery.
• We do not entertain return/replacements request in the following cases:
  • Reason given is “Products no longer needed”
  • Incorrect use of product leading to wear or damage.
  • Customised (made to order) products cannot not be returned.
• Products requested for return/replacement must be unused.
• All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
• Original Invoice must be in your possession.
• Product Purchased using limited time promotional discounts will not be eligible for returns.
• Products sold as part of a combo can’t be returned individually.